Shipping Policy

Thank you for shopping with Titan Troves! We are committed to providing a seamless and reliable delivery experience for our customers. Please review our shipping policy below for more details:

Handling & Processing Time

• Processing Time: Orders are processed within 3 business days, Monday to Friday.
• Last Order Time: 5:00 PM, (GMT-06:00) Central Standard Time (Chicago).
• Weekend Orders: Orders placed on weekends are processed the next business day.

Shipping & Transit Time

• Once your order is dispatched, the transit time is typically 3-4 business days (Monday to Friday).
• Total Shipping Time: From the time of purchase, you can expect your order to arrive within 6-7 business days, Monday to Friday.
• Business Days: Shipments occur Monday to Friday.
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions or carrier delays.
  
  Shipping Fees
• We charge a flat shipping fee of $9.99 for all orders shipped within the United States.
  Shipping Area
• At this time, we only ship within the United States.
  
  Shipping Process
• Reliable Courier Services: We ship via UPS and FedEx.
• Insured Shipments: All shipments are insured. Contact our customer
  service in case of loss or damage during transit.
• Eco-Friendly Packaging: We strive to use sustainable packaging
  materials to minimize our environmental impact.
  
  Tracking Instructions
• Tracking Information: After your order is shipped, you will receive an email with tracking details, including the shipping carrier and tracking number.
• Track Your Order: You can track your order via our website. Enter your tracking number on our tracking page to view the status of your shipment.
• Questions? Our support team is ready to assist with any questions about tracking your order.
  
  Missing Items Procedure
• Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@titantroves.com.
• Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
  
  Return Policy
• Returns: Returns are accepted within 30 days of the delivery date.
• Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
• Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Richards Leather will cover the return shipping costs.
• Refund: Refunds are processed within 7 business days of receiving the
  return and are issued to the original payment method.
  
  Restocking Fee
• No Restocking Fee: Richards Leather does not charge a restocking fee for any returns.
  
  Return Delivery Costs
• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
  
  Contact Details
• Business Name: Titan Troves LLC
• Phone: +1 440-374-9797
• Email: support@titantroves.com
• Business Address: 569 Hill Blvd, East Liverpool, OH 43920, United States
• Hours of Operation: 9:00 AM to 5:00 PM, Monday to Friday, (GMT- 06:00) Central Standard Time (Chicago)
  Thank you for choosing Titan Troves-we’re excited to bring our premium Automotive goods to you!